1) Are your cleaners experienced?
Yes, our cleaners are highly experienced and undergo a thorough vetting process to ensure they deliver top-quality service.
2) Do I need to be home during the cleaning?
You are not required to be present during the cleaning service. Many of our clients prefer to provide our cleaners with a hidden key, spare key, or access code, ensuring a seamless entry and exit. At The Best Cleaning Company, the security of your property is our utmost concern. If you choose to be home during the cleaning, it offers a perfect chance to conduct a walk-through with our professional cleaners to guarantee your complete satisfaction with our service. Ensuring your satisfaction is our ultimate goal!
3) How should I prepare for a cleaning service?
To maximize the efficiency of your house cleaning service, it's best to declutter your space before our cleaners arrive. Clearing surfaces and floors of any items or debris greatly improves the cleaning process. Upon their arrival, consider discussing a tailored cleaning plan with your cleaner to enhance both efficiency and safety. It's also critical to ensure that children, pets, and other household members are kept away from the cleaning areas to avoid interruptions and eliminate risks associated with vacuum cords and cleaning products. Providing our cleaners with ample space not only leads to a more comprehensive cleaning but also reduces the likelihood of accidents. For advice on how to prep your home for a cleaning or if you have any questions, please feel free to reach out—our dedicated team is ready to help you every step of the way!
4) Are the cleaners insured and background-checked?
Yes, all of our cleaners are insured and have undergone thorough background checks. Your safety and the security of your home are our top priorities.
5) Are you pet-friendly?
Certainly! If your pet will be unattended during our entry or exit, please ensure they are securely contained, or inform us if they have tendencies to escape or require confinement in a specific room while we transport cleaning equipment. For optimal safety and efficiency, it is advisable to keep pets away from the cleaning areas. This allows our team to clean your home more effectively and ensures a safer environment for everyone involved.
6) Why do you have flat rates instead of hourly rates?
Our cleaners are compensated with a flat rate based on the specific tasks and level of service requested for each job. This method ensures that the time spent on cleaning—whether it takes one person two hours or another three—does not affect the pricing. We have evaluated both per-hour and flat-rate pricing models and have determined that a flat rate is the most equitable and transparent approach. With this structure, cleaners understand exactly what they will earn for the work completed, and our clients know the cost upfront—guaranteeing no surprises. This clarity in pricing fosters a straightforward and satisfactory experience for everyone involved.
7) How do you determine your prices?
We have invested considerable time and effort into researching the fair market value for professional cleaning services in our region to establish our rates. Our pricing aligns with the average costs of our professional peers, ensuring competitive fairness. Professional cleaning is a labor-intensive task that demands not only physical effort but also years of expertise and knowledge. This type of work is taxing on the body, causes wear and tear on the cleaners' vehicles, and necessitates the use of professional-grade equipment and insurance.
Providing high-quality products and insurance is essential for delivering top-notch service, benefiting both clients and cleaners alike. We are committed to offering our cleaners a fair wage that reflects the demanding nature of their work. Fairly compensated cleaners are more satisfied and tend to deliver superior service compared to those who are underpaid. Our goal is to maintain long-term relationships with both our cleaners and clients—happy cleaners lead to happy clients.
8) Why is my cleaner saying the job may cost more than I was quoted?
We accept bookings over the phone without prior visual inspection. Typically, the initial estimate accurately reflects the condition of the home. However, in certain situations, additional tasks may be identified upon the cleaner's arrival. These could include extra garbage removal for move-outs, additional pet shedding, more appliances than initially reported, among other possibilities. Should any further work be required, we will proactively contact you to discuss the expanded scope and any potential extra charges. This ensures transparency and allows for your approval before proceeding with any additional services.
9) What is your cancellation policy?
We require a minimum of one full business day's notice for any cancellations or modifications to your upcoming appointments. Providing this notice allows us to adjust our scheduling without any cancellation fees. However, if you cancel or change an appointment with less than one full business day’s notice, a $50 cancellation fee will apply. In cases where an appointment is canceled on the day of service, or if our cleaners are unable to access your home, or if there are no basic utilities like water and electricity, or if there is a rodent or insect infestation present, you will be charged the full cost of the appointment. This policy helps us manage our resources efficiently and continue providing high-quality service to all our clients.
10) What if I am unhappy with the service I received?
Cleaning outcomes can be subjective and while mistakes are rare, we are committed to resolving them impeccably. At The Best Cleaning Company, we proudly extend a 24-hour cleaning guarantee to ensure your utmost satisfaction. Please note, this guarantee is valid only when you participate in a post-cleaning walk-through with one of our professional cleaners. This important step confirms that our services meet your expectations and allows us to address any immediate concerns.
Your involvement in the walk-through is crucial for us to achieve the highest standards of customer satisfaction and uphold the quality of our service. We appreciate your choice to use The Best Cleaning Company, where your satisfaction is our top priority. Should you be dissatisfied with any aspect of our cleaning and have already conducted a walk-through (either personally or through a designated representative), kindly inform us within 24 hours of the service. We will promptly send a cleaner back to rectify any issues at no additional cost—no questions asked!
11) Are there any limitations to what the cleaners will do?
Weight Limitations: For safety, we maintain a 30lb weight limit for items our cleaners will move. Smaller furniture such as dining chairs and small ottomans can be moved to clean underneath. For heavier furniture or appliances, please move them prior to cleaning, and our team will gladly clean those areas upon request.
Height Restrictions: We use a maximum 2-step stool for reaching higher places, prioritizing safety above all. Generally, the tops of standard kitchen cabinets represent the height limit; certain light fixtures may also be beyond our reach.
Handling Clutter: Our cleaners will skillfully navigate and clean around cluttered spaces, including storage areas like under beds or atop cabinets, ensuring thorough cleaning where possible.
Outdoor Cleaning: Our equipment is not suitable for outdoor surfaces such as patios, decks, rough concrete, unfinished basements, garages, or exterior windows.
Pet Messes and Bodily Fluids: We do not clean areas soiled with pet messes, litter boxes, or any bodily fluids (blood, feces, urine, vomit, overflowed toilets), as these require specialized cleaning techniques outside our scope.
Mold Concerns: While minor mold, like mild pink/orange mildew, is manageable, extensive mold in showers or on walls can compromise air quality and create health and safety concerns. This is beyond our cleaning scope.
Post-Fumigation Cleaning: We are unable to perform cleaning following fumigation. Please ensure any pest infestation treatments are fully completed before scheduling a cleaning.
Fireplaces: We avoid cleaning inside fireplaces due to potential damage to our equipment from soot or ash. However, we can clean the base area in front of the fireplace.
Laundry Services: We do not offer laundry services, including washing, drying, or ironing.
Other Exclusions in Cleaning Services:
If your cleaning needs include items or areas not listed here, please inquire for more details or specific requests!